Tech Mahindra’s new LLM To Help Telcos Leverage AI For Op Efficiency

New Delhi: IT services firm Tech Mahindra on Tuesday announced a new Large Language Model (LLM) for telecom operators to help them leverage AI for enhanced performance and operational excellence.

The model, which is developed using AWS cloud infrastructure and NVIDIA AI Enterprise software, will allow traditional telecom networks (L4 and above) to transform into fully autonomous networks. The multi-modal network operations LLM is designed to manage vast structured data. “It is designed to manage vast structured data (events, alarms, counters), unstructured data (logs, MOPs, SOPs, images, text, marketing), and all relevant network data, allowing proactive issue resolution and enhanced service quality,” the company said in a statement.

It is “heavily customised” for telecom networks through training on extensive network datasets and utilising the latest generative AI and agentic AI frameworks, according to the statement. While telcos have been implementing AI use cases with a transactional approach, achieving true operational efficiency requires a holistic embedding of AI capabilities within the network, it said.

In the initial development phase, the model will focus on enhancing operational efficiency using “Intelligent Observability.”